Privacy Policy

Last updated: May 11, 2026

Introduction

azure-glen is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Name and contact details (email address, postal address)
National Insurance number (when relevant to service provision)
Financial information related to benefits assessment
Medical information (only when necessary for claims support)
Correspondence and communications with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and browser type
Pages visited and time spent on pages
Referring website addresses
Device and operating system information

How We Use Your Information

We use the information we collect to:

Provide and improve our benefits guidance services
Communicate with you about your case or inquiry
Process service requests and payments
Send updates about changes to benefits legislation that may affect you
Comply with legal obligations and respond to government inquiries
Analyze website usage to improve user experience

Legal Basis for Processing

We process your personal data based on:

Consent: You have given clear consent for us to process your personal data for a specific purpose
Contract: Processing is necessary for a contract we have with you
Legal obligation: Processing is necessary for compliance with legal obligations
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

Data Sharing and Disclosure

We may share your information with:

Government agencies: When required to process benefit claims on your behalf
Legal authorities: When required by law or to protect our rights
Service providers: Third parties who assist in operating our website or conducting our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Case files are typically retained for 7 years after case closure.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate information
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Request transfer of your data to another organization
Right to object: Object to our processing of your personal data

To exercise any of these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Merchant Street, Bristol, BS1 3EE, United Kingdom