Terms of Use

Last updated: May 11, 2026

Agreement to Terms

By accessing or using the azure-glen website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not use our services.

Services Description

azure-glen provides benefits guidance and application support services. We assist clients in understanding their entitlements and navigating the UK benefits system. We do not guarantee specific outcomes, as final decisions rest with government agencies.

Eligibility

Our services are available to individuals aged 18 and over who are residents of or have a connection to the United Kingdom. By using our services, you represent that you meet these eligibility requirements.

Service Limitations

We provide guidance and administrative support, not legal representation. Our services include:

• Assessment of potential benefit eligibility
• Assistance with application completion
• Support during the appeals process
• General advice on benefits-related matters

We cannot:

• Guarantee approval of any benefit claim
• Influence government decision-making processes
• Provide legal advice or representation in court
• Act as regulated financial advisors

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Respond to our requests for information in a timely manner
• Notify us immediately of any changes in circumstances
• Comply with all applicable laws and regulations
• Not use our services for fraudulent purposes
• Not misrepresent your situation or eligibility

Fees and Payment

Service fees are clearly stated on our website. Payment terms include:

• Fees are due before service commencement unless otherwise agreed
• We accept payment via bank transfer or card
• Fees are non-refundable except as stated in our refund policy
• We do not take a percentage of benefits awarded

Refund Policy

• If service does not result in approval: 50% refund available
• If non-approval results from our error: full refund provided
• Refund requests must be made within 30 days of service completion

Confidentiality

We maintain strict confidentiality of all client information except:

• When disclosure is necessary to provide the service (e.g., to government agencies)
• When required by law
• When you provide explicit consent
• To protect our legal rights

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of azure-glen and protected by UK and international copyright laws. You may not:

• Reproduce or redistribute our content without permission
• Use our materials for commercial purposes
• Modify or create derivative works from our content

Website Use

You agree not to:

• Use the website in any way that violates applicable laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit viruses or malicious code
• Collect user information without consent
• Impersonate any person or entity

Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will result in benefit approval
• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free of viruses or harmful components

Limitation of Liability

To the fullest extent permitted by law, azure-glen shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or opportunities
• Decisions made by government agencies
• Delays in processing caused by third parties

Our total liability shall not exceed the amount you paid for our services.

Indemnification

You agree to indemnify and hold azure-glen harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms of Use
• Your violation of any law or third-party rights
• Inaccurate or misleading information you provide

Termination

We reserve the right to terminate or suspend your access to our services at any time for:

• Violation of these terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abusive behavior toward our staff

Changes to Terms

We may modify these Terms of Use at any time. Continued use of our services after changes constitutes acceptance of the modified terms. We will notify existing clients of material changes via email.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and azure-glen.

Contact Information

For questions about these Terms of Use, contact us at:

Email: [email protected]
Address: 47 Merchant Street, Bristol, BS1 3EE, United Kingdom